Chefs’ Toys, LLC and its affiliated companies (“Chefs’ Toys,” “we,” “our,” or “us”) respect your privacy. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information in connection with www.chefstoys.com, our online marketplace, customer accounts and portals, stores, communications, marketing, events, transactions, quote requests, credit-related interactions, and other services that link to this Policy (collectively, the “Services”). This Policy also includes our California Privacy Notice.

1. Notice at Collection & Personal Information We Collect

This Section serves as our Notice at Collection. It identifies the categories of personal information we collect, the purposes for collection and use, whether each category is sold or shared for cross-context behavioral advertising, and the criteria used to determine retention. “Sale,” “share,” and similar terms have the meanings assigned by applicable privacy law.

·       Identifiers and contact information. Examples include name, business name, mailing or delivery address, email address, telephone number, account username, IP address, device identifiers, and similar identifiers. We use this information for accounts, Orders, delivery, customer service, security, marketing, and legal compliance. Online and device identifiers may be sold or shared through advertising and analytics technologies as described below; direct contact and account information is not sold or shared except at your direction, with consent, or as otherwise permitted by law. We retain it for the account or business relationship and as needed for legal, tax, warranty, fraud, security, and limitation-period requirements.

·       Commercial information. Examples include products viewed or purchased, transaction and quote history, returns, preferences, loyalty activity, customer-service interactions, and account information. We use it to process transactions, administer accounts and programs, personalize experiences, conduct analytics, and market products and services. Product-view, purchase-event, and interaction data may be sold or shared for advertising, attribution, and analytics. We retain transaction records and related information for the customer relationship and applicable accounting, tax, warranty, fraud, and legal periods.

·       Payment and financial information. Examples include payment method details, billing information, credit-related information, and transaction data. We use it to process payments, evaluate credit, prevent fraud, and maintain required records. We do not sell or share payment card, financial-account, or credit information for cross-context behavioral advertising. Retention is based on transaction processing, chargeback, fraud, credit, tax, accounting, and legal requirements; complete payment-card data may be handled directly by our payment processors.

·       Internet and device information. Examples include IP address, device identifiers, browser and operating-system information, referring URLs, pages viewed, searches, clicks, session activity, cart activity, and interactions with our Website and digital communications. We use it to operate and secure the Website, remember preferences, conduct analytics, measure campaigns, personalize content, and support advertising. This category may be sold or shared through advertising and analytics technologies. Retention is based on tool settings, security and fraud needs, analytics and campaign cycles, opt-out choices, and applicable law.

·       Approximate geolocation information. We may derive approximate location from IP address or use delivery and store-location selections. We use it for localization, shipping, pickup, fraud prevention, analytics, and advertising. Approximate geolocation may be sold or shared for advertising and analytics. We retain it according to transaction, security, analytics, and advertising-tool settings and applicable law.

·       Professional or employment-related information. Examples include company, title, role, business contact information, and information submitted in connection with a business relationship or job application. We use it to manage business relationships, respond to requests, evaluate credit, and process applications. We do not sell or share this category for cross-context behavioral advertising. Retention is based on the business or recruiting relationship and applicable employment, legal, and recordkeeping requirements.

·       Communications, sensory information, and user content. Examples include emails, chat messages, call or event information, reviews, photographs, survey responses, feedback, and information submitted through forms. We use it to respond to requests, provide support, operate public-facing features, maintain records, and improve our products and services. We do not sell or share this category for cross-context behavioral advertising, except where you direct us to publish or disclose it or as otherwise disclosed when collected. We retain it as reasonably necessary for the request, relationship, public feature, dispute, or legal requirement.

·       Inferences, preferences, and marketing information. We may infer interests or preferences from interactions with our Services. We use this information for personalization, analytics, recommendations, and marketing. This category may be sold or shared for advertising and analytics. We retain it while relevant to the relationship, marketing cycle, consent or opt-out choices, and applicable law.

·       Sensitive personal information. Depending on the interaction, we may process account log-in credentials, payment or financial-account information, and other information treated as sensitive under applicable law. We use and disclose sensitive personal information only to provide requested products or services, process transactions, prevent fraud, maintain security, comply with law, or for other permitted purposes. We do not sell or share sensitive personal information for cross-context behavioral advertising. Retention is limited to operational, security, transaction, and legal requirements.

·       Other information. We may collect other information you choose to provide or that we collect with additional notice or consent as required by law. The purposes, sale or sharing status, and retention criteria will be described at or before collection where required.

2. How We Collect Personal Information

We collect personal information directly from you when you create an account, browse or search the Website, place an Order, request a quote, request service or installation, contact us, visit a store, join a loyalty or promotional program, submit a review, request a catalog, apply for credit, communicate with our team, or otherwise interact with the Services. We also collect information automatically through cookies, pixels, tags, log files, analytics technologies, and similar tools. We may receive information from affiliates, manufacturers, service providers, payment processors, shipping providers, advertising and analytics partners, social-media platforms, business partners, and publicly or commercially available sources.

3. How We Use Personal Information

·       Provide, operate, maintain, and improve the Services and Website.

·       Process Orders, payments, returns, pickup, shipping, delivery, installation, customer support, and related transactions.

·       Create and administer accounts, portals, loyalty programs, and customer relationships.

·       Communicate transaction, service, security, account, and administrative information.

·       Respond to requests, quotes, inquiries, comments, complaints, and customer-service matters.

·       Personalize content, recommendations, promotions, and Website experiences.

·       Conduct analytics, measure Website and campaign performance, understand customer behavior, and improve our products, services, and operations.

·       Market Chefs’ Toys and affiliated-company products, services, events, and promotions where permitted by law.

·       Prevent fraud, protect security, enforce terms, manage risk, and protect our rights, property, personnel, customers, and users.

·       Comply with legal obligations, respond to lawful requests, establish or defend legal claims, and conduct corporate transactions.

·       Evaluate credit or business relationships and process employment applications where applicable.

4. Cookies, Analytics & Advertising Technologies

We, our service providers, and our advertising and analytics partners may use cookies, pixels, web beacons, tags, SDKs, analytics tools, and similar technologies. Depending on the Website feature and your choices, these technologies may include:

·       Strictly necessary technologies, which support security, fraud prevention, authentication, shopping carts, checkout, account access, and other core Website functions.

·       Functional technologies, which remember preferences, location or store selections, and settings and improve Website functionality.

·       Analytics technologies, which help us understand traffic, searches, interactions, Website performance, and campaign effectiveness.

·       Advertising and targeting technologies, which may measure advertising, personalize content or advertisements, and collect information about activities over time and across websites or services.

Third parties may collect personal information through these technologies when you use the Website. Depending on the technology and applicable law, disclosures of online identifiers, internet activity, commercial information, approximate geolocation, and inferences for cross-context behavioral advertising may be considered “selling” or “sharing” even when no money is exchanged. Where required by law, non-essential technologies are subject to choices made available through our cookie preference tools or “Your Privacy Choices” mechanism. Traditional browser “Do Not Track” signals are not uniformly standardized, and the Website does not respond to them. We process legally recognized opt-out preference signals, including Global Privacy Control, as required by applicable law.

5. How We Disclose Personal Information

We may disclose personal information to:

·       Affiliates and subsidiaries for legitimate business, customer-service, operational, and administrative purposes.

·       Service providers and contractors that support payment processing, hosting, IT, cybersecurity, customer relationship management, analytics, marketing, communications, shipping, delivery, installation, fulfillment, fraud prevention, credit, and other business functions.

·       Manufacturers, suppliers, logistics providers, or other transaction participants as necessary to fulfill an Order, warranty request, delivery, installation, or customer request.

·       Advertising, analytics, and marketing partners as described in Section 4 and subject to applicable privacy rights.

·       Government agencies, regulators, law enforcement, courts, or other parties where required or permitted by law.

·       A buyer, successor, lender, advisor, or other party in connection with a merger, acquisition, financing, restructuring, sale of assets or equity, bankruptcy, or similar corporate transaction.

·       Other parties at your direction, with your consent, or as otherwise disclosed at the time of collection.

6. Payment Information

We may use third-party payment processors to process payment transactions. Depending on the payment method, payment card or financial-account information may be provided directly to a processor and may not be stored by Chefs’ Toys in complete form. Payment processors handle information under their own privacy and security practices as well as contractual obligations applicable to their services.

7. Your Communication Choices

You may opt out of promotional emails by using the unsubscribe link in the message or contacting us. Even if you opt out of marketing, we may continue sending non-promotional communications relating to Orders, accounts, transactions, security, legal notices, or an ongoing business relationship. Additional choices may be available through account settings, cookie preference tools, or other mechanisms provided on the Website.

8. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we collected such information without appropriate authorization, we will take reasonable steps to delete it. Users must also satisfy the eligibility requirements in our Website Terms of Use.

9. Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, loss, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Retention

We retain personal information for no longer than reasonably necessary for the purposes described in this Policy, including to complete transactions, maintain customer and business records, administer warranties and accounts, comply with legal and tax obligations, resolve disputes, enforce agreements, prevent fraud, and protect legitimate business interests. Section 1 describes the criteria applied to each category. When personal information is no longer reasonably necessary, we take steps to delete, de-identify, or securely dispose of it, subject to lawful exceptions.

11. U.S. Processing

Chefs’ Toys is based in the United States. Personal information may be processed and stored in the United States and other locations where our service providers operate, subject to applicable law.

12. California Privacy Notice

This Section supplements the Privacy Policy for California residents and provides disclosures required by the California Consumer Privacy Act, as amended (“CCPA”). Terms defined in the CCPA have the same meaning here.

Categories collected and disclosed for business purposes

In the preceding 12 months, we collected the categories described in Section 1 and disclosed them for business purposes as summarized below. Sources, purposes, and retention criteria are described in Sections 1 through 3.

“Yes” means that use of advertising, analytics, or similar technologies may constitute sale or sharing under California law; it does not mean that Chefs’ Toys sells personal information for money.

Sale and sharing

We do not sell personal information for money. The table above identifies the categories that our advertising, analytics, or similar technologies may have sold or shared in the preceding 12 months, the recipient categories, and the related advertising, personalization, campaign-measurement, attribution, and analytics purposes. We do not knowingly sell or share personal information of consumers under 16 years of age.

Sensitive personal information

We may process payment or account credentials and other information that may be considered sensitive personal information under California law when necessary to provide requested products or services, process transactions, prevent fraud, maintain security, comply with law, or for other purposes permitted without a right to limit under the CCPA. We do not use sensitive personal information to infer characteristics about consumers. If our practices change in a manner that triggers a right to limit, we will provide the required notice and method to exercise that right.

California privacy rights

·       Right to know or access the categories and specific pieces of personal information we collected, used, disclosed, sold, or shared, subject to applicable limitations.

·       Right to delete personal information, subject to legal exceptions.

·       Right to correct inaccurate personal information.

·       Right to opt out of the sale or sharing of personal information.

·       Right to limit certain uses or disclosures of sensitive personal information where that right applies.

·       Right to data portability in a usable format where required.

·       Right not to receive discriminatory treatment for exercising applicable privacy rights.

How to exercise rights

California residents may submit applicable requests through the California privacy request or opt-out mechanism made available on the Website, by emailing TriMarkLegal@trimarkusa.com or customersupport@chefstoys.com, or by calling the toll-free privacy-request line at (888) 288-5346 and requesting privacy assistance. To protect personal information, we may take reasonable steps to verify identity and authority before completing a request. An authorized agent may submit a request where permitted by law, subject to verification requirements. We will respond within the time required by applicable law.

Opt-out preference signals

Where required by the CCPA, we recognize legally valid opt-out preference signals, including Global Privacy Control, as a request to opt out of sale or sharing for the browser or device from which the signal is sent. You may also use any “Your Privacy Choices,” “Do Not Sell or Share My Personal Information,” cookie preference, or similar link provided on the Website.

Shine the Light

California Civil Code Section 1798.83 may provide California residents with rights regarding certain disclosures of personal information to third parties for their direct-marketing purposes. Requests may be submitted using the contact information below.

13. Notice of Financial Incentive — Loyalty Program

Chefs’ Toys offers a voluntary loyalty program that provides eligible participants discounts on qualifying products, including an initial discount upon enrollment and an enhanced discount after a qualifying-spend threshold, subject to the current program terms available at www.chefstoys.com/pages/loyalty-program. At the time of this Policy, the program generally provides 5% off eligible smallwares and loyalty items upon enrollment and 10% off future eligible purchases after $1,500 in qualifying spend. Program terms, eligible items, thresholds, and benefits may change prospectively as disclosed in the program terms.

Personal information implicated. The program uses identifiers and contact information, business and account information, commercial information, transaction and spending history, loyalty status, and preferences to identify participants, track qualifying spend, determine eligibility, apply benefits, and administer the program.

Opt-in and withdrawal. Participation is voluntary. A participant opts in by enrolling online or in a store. A participant may withdraw at any time by contacting us using the information below or requesting deactivation of the loyalty enrollment. Withdrawal may end future program benefits but will not affect completed transactions or records we must retain by law.

Value of personal information. The value varies by participant. Our good-faith estimate of the value of a participant’s personal information is the dollar value of the discounts and benefits provided to that participant. We calculate that value based on qualifying purchases and the applicable discount level and also consider the incremental value associated with program participation and the costs of administering the program. The financial incentive is reasonably related to the value of the information because the information enables Chefs’ Toys to identify the participant, track qualifying activity, administer the program, and provide the applicable discounts and benefits.

14. Nevada Privacy

Nevada law may provide qualifying residents a right to opt out of certain sales of covered information. Requests may be submitted using the contact information below. Chefs’ Toys does not sell covered information for monetary consideration as that term is defined under Nevada law.

15. Other State Privacy Rights

Residents of certain other U.S. states may have privacy rights under applicable state law, including rights to access, correct, delete, or obtain a copy of personal information and to opt out of certain targeted advertising, sale, or profiling activities. Where applicable, you may submit a request using the methods described in Section 12, and we will process legally recognized universal opt-out mechanisms as required. If we deny an appealable request, you may appeal by replying to the denial or emailing TriMarkLegal@trimarkusa.com with “Privacy Appeal” in the subject line. We will provide any additional appeal instructions required by applicable law.

16. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or Services. The “Last updated” date identifies the most recent revision. Material changes will be communicated as required by applicable law.

17. Contact Us

Privacy requests or concerns may be submitted by emailing TriMarkLegal@trimarkusa.com or customersupport@chefstoys.com, or by calling the toll-free privacy-request line at (888) 288-5346 and requesting privacy assistance. General Chefs’ Toys customer-support questions may also be directed to (714) 665-2433. Postal correspondence may be sent to Chefs’ Toys, Attn: Privacy, 18430 Pacific Street, Fountain Valley, California 92708.

Last updated: August 28, 2026