Chefs’ Toys Repair & Maintenance Program
Reliable Equipment Service for Commercial Kitchens That Cannot Afford Downtime
Commercial kitchens operate on tight margins and tighter timelines. When critical equipment fails, service disruption is immediate and costly.
Our Service Program provides structured equipment support including break/fix repairs, preventative maintenance, and final equipment connections. Backed by TriMark’s national service infrastructure and supported locally through Chefs’ Toys, this program is built for professional foodservice operations.
Speak with your Chefs’ Toys representative or submit a request to review your equipment and service needs.
Complete Equipment Service Coverage
The TriMark Service Department operates independently with its own dispatch team, technicians, and scheduling infrastructure. All service calls, contracts, and billing are handled directly through the TriMark Service Team.
We provide:
- Break/Fix Repairs
- Preventative Maintenance Contracts
Break/Fix Service
Priority Repairs for you
When equipment malfunctions, our customers receive priority service.
Break/fix covers both manufacturer warranty and out-of-warranty service calls.
What to Expect:
- Priority dispatch
- Skilled field technicians
- Transparent service rates
- Efficient scheduling and communication
Need immediate help?
- Call 800-777-5070 during business hours. After hours, our answering service will take your message and forward it to our team.
- Email trimarkservice@trimarkusa.com
Include:
-Location Name & Address
-Onsite Contact (name, phone, email)
-Detailed Issue Description - Fill out Service Contact Form and our team will follow up
Preventative Maintenance Program
Reduce Downtime Before It Happens
Preventative Maintenance is a formal service agreement designed to extend equipment life, improve performance, and reduce unexpected breakdowns.
Our technicians proactively inspect, clean, adjust, and maintain your equipment on a structured schedule.
Available Service Frequencies:
- Monthly
- Quarterly
- Semi-Annual
- Annual
- Custom schedules based on operation needs
Preventative maintenance helps:
- Maximize equipment lifespan
- Improve operational efficiency
- Reduce emergency repair costs
- Protect against food safety risks caused by improper equipment performance
Service agreements are quoted and finalized through your sales representative using the TriMark PM quoting system.
Interested in Receiving Ongoing Scheduled Maintenance?
Preventative maintenance agreements are customized based on the equipment in your kitchen and how your operation runs.
To begin:
- Contact your dedicated Chefs’ Toys representative
- Speak with a store representative
- Reach out to customer support for assistance
We will walk through your equipment, usage, and service needs to recommend the right ongoing maintenance plan.
Contact your local Sales Rep
Ralph Sandobal
Greater Los Angeles
949.641.4690
ralph.sandobal@chefstoys.com
Donovan Flores
Greater Los Angeles
213.678.0219
donovan.flores@chefstoys.com
Patrick Grassmann
Orange County
714.240.0998
patrick.grassmann@chefstoys.com
Cecilia Perales
Northern California / Bay Area
916.545.4336
cecilia.perales@chefstoys.com
Israel Flores
NorCal & SoCal Schools Specialist
916.597.5965
israel.flores@chefstoys.com
Patty Lopez
SoCal Schools Specialist
714.421.6224
patty.lopez@chefstoys.com
Yolanda Dobine
SD & IE School Specialist
949.778.2455
yolanda.dobine@chefstoys.com
What Makes our Service Program Different
We operate with a full dispatch team and trained field technicians focused solely on equipment service.
Customers enrolled in service agreements take precedence over off-the-street calls.
Technicians are authorized to travel beyond standard zones when necessary, with travel capped at one hour.
Service requests can be initiated by sales or directly by customers and are managed from dispatch through completion.
Protect Your Operation Before the Next Breakdown
Reactive service is unpredictable. Structured service reduces risk, controls costs, and improves uptime.
Speak with your Chefs’ Toys representative today to review your equipment and determine the right service solution for your kitchen.
