Return Policy in Response to COVID-19
Chefs’ Toys will not accept any returns on products as outlined below that have left our facilities prior to or during our store closures, as well as for 30 days following the conclusion of the statewide California mandate to shelter in place. For any returns or cancellations on products that have not shipped, please contact Chefs’ Toys Customer Service. As a reminder, all perishable and consumable items (including food and disposables) remain as final sale & nonreturnable per our return policy. Chefs’ Toys will not accept any returns on disaster related products such as chest freezers, cleaning supplies, or sanitizing agents.
Need to return merchandise? We try to make returns as easy as possible. Please contact our customer service department or email us at CustomerSupport@chefstoys.com. You must obtain a Return Merchandise Authorization (RMA) number from Chefs' Toys before returning items to us. We will review your request and provide further instructions.
Before returning your items, please read our policy and instructions below.
For items that we regularly stock, unless specified below, Chefs' Toys customers may return items within 30 days of receipt if the items are unused with all original packaging; accessories and parts included. For stocked smallwares, there is no charge. For stocked equipment, the original charge for freight, and/or delivery fees is non-refundable. Returns requiring Chefs’ Toys Fleet Pick-Up may incur additional charges.
For special ordered items*, please contact Chefs' Toys as manufacturer terms for returns may vary. Upon approval, Chefs' Toys will credit you for the purchase of the returned items less a 30% restocking fee for smallwares (inclusive of packaging, handling & freight), or a 20% restocking fee for equipment plus freight charges as identified by the Original Freight Charge**.
Exceptions may apply if Chefs' Toys made an error in processing your order.
Returns made within 30 days will be refunded via original method of payment. Purchases by check will be refunded via check after verification of payment by our bank.
Final Sale & Nonreturnable Items
*Special Order Items are notated as “Special Order” on product detail or description - Please inquire about special ordered items, as manufacturers' terms for returns may vary.
**Chefs’ Toys may deduct the shipping costs from your refund amount.
Commercial & Home Use Policy: Manufacturer warranties may only cover commercial use for products. Use of items in non-commercial environments may void warranties. The right is reserved to deny a sale or shipment for residential usage; if this occurs, you will be notified as soon as possible.
Fees: All balances on special order items, and opening orders, must be paid in full prior to delivery or within 30 days, whichever occurs first. Storage fees are 2% of order cost per month after the first 30 days.
Delivery & Installation: Installation and delivery are not included unless specified on your order. Basic charges do not include lifting over counters and railings, or removal of appliances being replaced. If you choose not to have us deliver your equipment, we will not be responsible for any physical damage after it has left our premises. We gladly give free assistance loading any equipment into your vehicle, but we will not be responsible for any damage to you, your possessions, or your vehicle during the process. Inspect all items carefully before leaving our facility.
In the event litigation becomes necessary, the prevailing party shall recover reasonable attorney’s fees. Exceptions may apply if Chefs’ Toys made an error processing your order. Certain restrictions may apply.